The six steps to becoming a better listener from a ladder...
L: Look at the person speaking to you.
A: Ask questions.
D: Don't interrupt.
D: Don't change the subject.
E: Empathize.
R: Respond verbally and nonverbally
The six steps to becoming a better listener from a ladder...
L: Look at the person speaking to you.
A: Ask questions.
D: Don't interrupt.
D: Don't change the subject.
E: Empathize.
R: Respond verbally and nonverbally