If a Loan Officer wants to make a positive impression upon their co-workers and customers, these six characteristics, in nor particular order, seem to be the key...
- Honesty and being up front with customers.
- Turning in a complete loan application.
- Positive attitude and enthusiasm.
- Respect and praise for co-workers.
- Willingness to help others.
- Kindness and understanding
Conversely, if you are trying to alienate others, this is the list. If any of these characteristics describe your behavior, maybe a little change is in order...
- Yelling and visible anger/tantrums
- Not being available to help handle issues.
- Criticizing and blaming others.
- Turning in incomplete and inaccurate loan applications.